Frequently Asked Questions

Find quick answers to common questions about MyDayLogs. Can't find what you're looking for? Contact us.

Quick Start Tip

New to MyDayLogs? Start with the "Getting Started" section below, then explore other categories as needed. Most questions are answered within 2-3 minutes of reading.

Getting Started

(4)

Account & Team Management

(5)

Pricing & Billing

(7)

Security & Compliance

(6)

Reports & Templates

(6)

Technical Questions

(6)

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Frequently Asked Questions

Quick Start Tip

Getting Started

How do I create my first report?

What's the difference between a template and a report?

Can I save a report as a draft?

How do I know if my report was submitted successfully?

Account & Team Management

How many team members can I add?

What's the difference between Staff, Manager, and Admin roles?

How do I add new team members?

Can I remove team members?

What happens if I exceed my user limit?

Pricing & Billing

What's included in the Free Starter plan?

How many reports can I submit per month?

What happens if I hit my monthly report limit?

Can I upgrade or downgrade my plan anytime?

Do you offer refunds?

Is annual billing cheaper than monthly?

What payment methods do you accept?

Security & Compliance

Is MyDayLogs GDPR compliant?

Where is my data stored?

Who can see my reports?

How is my data encrypted?

Can I export all my data?

What happens to my data if I cancel?

Reports & Templates

Can I edit a report after submission?

How do I create a custom template?

Can I assign the same template to multiple team members?

How long are reports stored?

Can I add photos to reports?

What file formats are supported for exports?

Technical Questions

Which browsers are supported?

Is there a mobile app?

Can I use MyDayLogs offline?

What if I forget my password?

Can I customize the branding?

Do you have an API?

Still have questions?